Happy Place Cakes LLC Refund Policy

At Happy Place Cakes LLC, every order is handcrafted with care and prepared fresh to provide the best quality possible. Due to the nature of custom and perishable food products, we have the following refund policy in place.

All Sales Final

Because our desserts are made fresh and customized, all sales are final. We do not accept returns or exchanges on food items.

Order Issues

Customer satisfaction is very important to us. If there is an issue with your order, please contact us within 24 hours of receiving your order with:

Your name
Order details
Photos of the issue, if applicable

We will review concerns on a case-by-case basis and work to find a reasonable solution when appropriate.

Refund Eligibility

Refunds or partial credits may be considered only in situations involving:

Incorrect orders
Significant quality concerns
Products damaged prior to pickup or delivery due to our error

Refunds will not be issued for:

Minor design or decoration differences
Damage occurring after pickup or delivery
Change of mind after purchase
Failure to properly store products
Allergies or sensitivities not disclosed before ordering

Custom Orders & Deposits

Custom orders may require a non-refundable deposit to secure your date and begin preparation. Deposits help cover ingredients, supplies, and preparation time.

Pickup Responsibility

Once an order has been picked up or delivered, Happy Place Cakes LLC is not responsible for damages caused by improper handling, transportation, or storage.

Thank you for supporting Happy Place Cakes LLC and understanding our policies as a small business.